Return & Refund Policy – Bhanu Collections

Last Updated: June 2026

At Bhanu Collections, customer satisfaction is our priority. We strive to provide high-quality sarees, imitation jewellery, blouses, lehengas, and fashion accessories. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The product received is significantly different from the item ordered.

To be eligible for a return:

• The request must be raised within 48 hours of delivery.
• The product must be unused, unwashed, and unworn.
• Original tags, packaging, invoices, and accessories must be intact.
• The product should be in its original condition.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

• Sarees with fall and pico services completed.
• Customized or altered products.
• Made-to-order products.
• Designer blouses stitched to customer measurements.
• Products purchased during clearance or special sale events.
• Gift cards or promotional items.
• Products damaged due to customer misuse or improper handling.

3. Return Request Process

To initiate a return:

1. Contact us within 48 hours of receiving your order.
2. Share:
   • Order Number
   • Product Name
   • Reason for Return
   • Clear photos or videos showing the issue
3. Our team will review the request and respond within a reasonable timeframe.

Approval of return requests is subject to verification.

4. Exchange Policy

Eligible products may be exchanged for:

• The same product (replacement)
• A different available product of equal value
• Store credit, where applicable

Exchanges are subject to stock availability.

5. Refund Policy

Refunds will be processed only after:

• The returned product is received and inspected.
• The return request is approved.

Approved refunds will be issued through the original payment method whenever possible.

Refund processing time may vary depending on banks, payment gateways, and financial institutions.

6. Damaged or Incorrect Products

If you receive:

• A damaged item
• A defective product
• An incorrect order

Please notify us within 48 hours of delivery with photographs and videos for verification.

Upon approval, we will arrange a replacement, exchange, store credit, or refund as appropriate.

7. Return Shipping

• If the return is due to an error by Bhanu Collections, return shipping charges will be covered by us where applicable.
• For returns requested for personal preferences or other approved reasons, customers may be responsible for return shipping costs.

8. Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment confirmation.

After Dispatch

Orders cannot be cancelled once shipped and will be subject to the return policy after delivery.

9. Color and Design Variations

Please note:

• Product colors may appear slightly different due to screen settings, lighting conditions, and photography.
• Minor weaving, embroidery, print, or handcrafted variations are natural characteristics of handloom and artisan products and are not considered defects.

Such variations are not eligible for return or refund.

10. Right to Refuse Returns

Bhanu Collections reserves the right to refuse return or refund requests if:

• The product shows signs of use.
• Tags or packaging are missing.
• The return request is made after the specified period.
• The item does not meet return eligibility requirements.

11. Contact Us

For return, refund, or exchange assistance, please contact:

Bhanu Collections

WhatsApp: https://wa.me/message/4ORUIAIX7IFTL1

Instagram: https://www.instagram.com/bhanu_collections17

YouTube: https://www.youtube.com/@BhanuCollection-l4j4v

Thank you for shopping with Bhanu Collections. We appreciate your trust and are committed to providing quality products and excellent customer service.